|
Policy Page
|
Welcome
to Classic Game Source,
the Only Source for All Your Video Game Needs! We specialize
in hard to find games for all systems as well as all new releases. We
also carry an extensive selection of game systems and accessories .
We maintain, without a doubt, one of the largest IN STOCK inventories
at the lowest prices on the internet today and our high turnover means
new stock arriving daily.
We are
committed to providing you with the highest possible quality at the
lowest possible price while also providing inexpensive prompt shipping
and superior customer service. It is our policy to guarantee complete
satisfaction with all of our merchandise.
We are
here to assist you with helpful answers to questions you may have about
our site. However, if you can't find the help you need here, or, if
we don't have what you are looking for, please feel free to contact
us at Sales@classicgamesource.com and we will certainly try to help you!
*Please read the following information before making
a purchase :*
How
to Order
Payment Methods
Shipping Charges
Non- U.S. Shipping
Policies
Return Policy
How To Reach
Us
Wholesale
Info
Special's Email
|
How
to Order
classicgamesource.com is happy to provide you with 4 different ways of shopping.
- Ordering
by Online Order Form
To shop with us, simply select" Catalog" from the menu on
your left. In our catalog you will find the many departments of the
items we carry. If you know what you're looking for, the easiest and
fastest way to find something on our site is to click on " Search"
also located on the left. To perform a search on classicgamesource.com,
be general when typing a name to search for. For example, if you want
to find the game Twisted Metal 3 , just type in "Twisted".
This would find all of the games that contain Twisted in the title,
among them Twisted Metal 3.
As you navigate
through the various departments of our site, and see products that interest
you, you can click on the product name for product information and picture.
From there, shopping with us using our "Shopping Cart" method
is quite simple and self-explanatory.
And safe. You don't have to worry about the safety of your credit card
information when shopping at classicgamesource.com. You can rest assured Classic
Game Source uses the latest technology to protect your credit card information
and does not release it to any outside organization. You can be assured
that your personal and account information is secure. We employ the
latest 128-bit encryption technology in all parts of our site that require
you to provide your personal or account information. We do this to protect
you from unauthorized use of the information you are sending to our
server. Also, most consumers are unaware that it is statistically safer
to use your credit card over the Internet than in traditional stores,
where a signed, multiple copy sales draft can find its way into the
wrong hands.
Once you complete the order form including shipping address, billing
address and payment information, submit your online order by clicking
on "Finalize Order" and you will see a confirmation immediately.
You will receive one by email also. If for some reason you do not receive
the email confirmation message, then please notify us.
Since your credit card is not processed in real time and will not be
charged until your order is ready to ship, please allow approx. 24 hrs
(depending on the time in which you placed your order, and not including
weekends or holidays) to process your order. If your order is complete
(meaning no items ordered out of stock), you will be emailed confirmation
when your order ships and you can also track it on our site by going
to "Order Status". Currently, we are not able to do this with
incomplete or revised orders because of software restrictions. We hope
to have this resolved soon.
The "billing
address " information in your order must coincide exactly with
what the credit card company has on file. If the credit card company
will not do the address verification, please be advised that some orders
could be delayed or cancelled. Our intent is to protect the cardholder
and classicgamesource.com. In the unlikely event that there is a problem with
your order, you will be notified by either email or phone.
Also, we only charge for items in stock at the time of shipping. If
any items that you ordered are not available at that time, they will
be cancelled and your order shipped without them. We will try to contact
you for substitutions in that case.
Return
to Top
|
Payment
Methods
classicgamesource.com
currently accepts the following payment methods:PAYPAL (Credit Cards through Google checkout using Visa, Master Card, Discover, & Amercian Express or Credit Card payment by Phone Authorization Please call 321-268-9893) U.S.
and International money orders, U.S. personal checks, U.S. cashier checks
and bank wire transfers.
PayPal
Classic Game Source is X.com Verified
If you would like to send your payment via PayPal, first place your
order online using our secure server to ensure privacy, and when asked
for "Payment Method" on our order form, choose "PayPal".
When PayPal notifies
us confirmation of your payment, we will then process and ship your
order.
Money
Orders and Checks
We accept U.S. denominated money orders, U.S. denominated checks drawn
on U.S. banks and U.S. denominated cashier checks drawn on U.S. banks
by mail. When sending in pre-payments to classicgamesource.com, first place
your order online using our secure server to ensure privacy, and when
asked for "Payment Method" on our order form, choose "Money
Order/Check". You will be emailed a confirmation along with total
including shipping cost so that you can send the correct amount to the
address below. Please include a copy of this confirmation with your
money order or check. All checks must have printed name and address
as well as phone number and driver's license written on back. You MUST
do this before sending your money order or check in order to hold the
merchandise and have the package ready to be shipped upon receipt. Please
send in your payment made payable to "Classic Game Source"
to:
Classic Game Source
3500 South Street
Titusville ,Florida
32780
Bank
Wire Transfer
Wire Transfer payments are subject to a $10 Federal Wire Transfer fee
and a $20 bank-to-bank fee. Please contact us either by e-mail to be
given instructions on making a purchase by bank wire transfer.
Return
to Top
|
Shipping
Charges
Because
Classic Game Source has the unusual distinction of being a dual retail
/wholesale website, and because of the very large orders we receive,
we do not have flat shipping rates or per piece charges and therefore
shipping charges are individually determined by chosen shipping method,
weight and destination and added to your subtotal after it is boxed
and weighed. You are charged only what the actual shipping costs are,
we never tack on any additional handling or shipping charges. This works
out much better for you, the customer.
If no shipping
method is chosen, all orders under 4 pounds shipped to Continental U.S. destinations are
shipped via USPS first class mail delivered in 3 to 12 business days unless the order weighs over 4 pounds in which case the order will be shipped UPS Ground and will arrive in 2 to 6 days
.
All Florida orders are subject to Florida state sales tax and will be added to your order accordingly most orders to Florida usually arrive within 3 days.
Please make sure you enter your address correctly. We must charge you
if the package has to be re-shipped because of an error on your part.
NOTE:
We can not guarantee any postal or delivery service will deliver your
order in accordance within their guaranteed time.
Return
to Top
|
| Non-
U.S. Shipping Policies
classicgamesource.com
will ship to most countries. We accept PayPal, BidPay, U.S.
denominated International Money Orders and Bank Wire Transfer only. We
may request additional information before processing a non-US credit card
order. We will inform you by email if this is necessary.
When ordering, International customers should choose from our Non U.S.
shipping preferences only. You are charged only what the actual shipping
costs are, we never tack on any additional handling or shipping charges.
If you like, you may request your final shipping rate be emailed you before
shipping. Please do this in the "Customer Order Instructions"
field on our order form and we will be happy to comply and wait for your
OK to ship.
Classic Game Source is not responsible for any duties, taxes or customs
charges added to your order in your country. We cannot determine nor calculate
what percentage those charges may be. Please check with your local post
office for more information.
Return
to Top
|
Return
Policy
Classicgamesource.com will accept mail-in returns within 15 days of
delivery date. See following guidelines:
U.S. Software
- Unopened,
factory sealed software may be returned for store credit or a refund
of the purchase price.
- Defective
items will be exchanged for same item.
Import Software
- No refunds
or exchanges on import software.
Hardware, Accessories, Collectibles, Books, Misc.
- Unopened,
factory sealed items may be returned for store credit or a refund of
the purchase price.
- Defective
items will be exchanged for like or same item.
Any
Used Product
- No used
product can be refunded, returned or exchanged unless defective.
- Defective
items will be exchanged for same item. In the event the same item is
unavailable, customer can choose store credit, refund or exchange for
another item.
classicgamesource.com values our customers and your satisfaction is
of utmost importance to us. We guarantee complete satisfaction and our
reputation proves this.
If there
is a problem with your order please contact us before sending merchandise
back. Be sure to include your full name, date of order and order number
found on order confirmation (not number on packing invoice). We will
make every effort to resolve the problem immediately.
In the event you need to return a defective item we will replace it
as soon as the item is received by us. All products have to be returned
in original box or package with all original manuals, cables, etc. Used
product must come back to us with exactly what was included when it
was shipped out. In some cases, we may not require return shipping of
defective used product. In the event a CD case arrives cracked or damaged,
we will be happy to mail you a replacement in your next order.
Unless we are at fault for sending wrong merchandise, we do not reimburse
return shipping charges on new items. Please be aware we can not be
responsible for lost or damaged return shipments, so you may want to
insure it. If you are returning (at our instruction) a used item, we
will credit you for the return shipping charge.
Return
to Top
|
How
To Reach Us
For Wholesale or retail internet sales inquiries email VGameclearance@aol.com
or phone: 321-268-9893 Monday - Friday 9:00 am - 4:00 pm EST
or use
our 24 Hour Fax: 386-402-4606
Return
to Top
|
| |
